Privacy policy

Last updated: 9 November 2026

Protecting your personal data is a priority for Louverie. This Privacy Policy explains, clearly and openly, what data we collect, why, how we use it, who it is shared with, and what rights you have. As Louverie is based in Sweden, this policy has been drawn up in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection law.

DATA CONTROLLER

The controller of the data collected on our website is Louverie, based in Sweden. For any question about this policy or your personal data, you can contact our customer service team at help.louverie@outlook.com.

DATA WE COLLECT

In connection with your use of the website and your purchases, we may collect the following categories of data:

Identification and contact details: first name, last name, email address, telephone number, billing and delivery addresses.
Order information: purchase history, payment confirmation, transaction details, order amounts.
Account information: login details and saved preferences, when you create an account.
Usage data: browser type, IP address, pages visited, duration of the visit, collected automatically via cookies and similar technologies.
Communication data: any message you send us by email or through our contact form.

We never collect more data than is strictly necessary for the purposes described below.

PURPOSES AND LEGAL BASIS FOR PROCESSING

All processing of your data is based on a specific legal basis under the GDPR:

To process and fulfill your orders, and to send you confirmations, delivery updates and related notifications (legal basis: performance of a contract).
To respond to your customer-service enquiries (legal basis: performance of a contract or legitimate interest).
To send you marketing, which you can unsubscribe from at any time (legal basis: your consent).
To improve our website, products and services, and to measure site traffic (legal basis: legitimate interest, or consent for non-essential cookies).
To detect and prevent fraud or any unauthorized activity (legal basis: legitimate interest).
To comply with our legal and accounting obligations (legal basis: legal obligation).

SHARING YOUR DATA

We never sell your personal data. We share it only with trusted providers, strictly to the extent necessary for the operation of our business:

Payment providers, for the secure processing of transactions.
Logistics and delivery providers, for the preparation and delivery of your orders.
Technology partners (in particular Shopify), which host and operate the infrastructure of our website.
Marketing platforms, to send relevant communications, subject to your consent.
Legal or administrative authorities, when required by law.

All our providers are contractually obliged to process your data securely and only for the purposes we have set.

COOKIES AND TRACKING TOOLS

We use cookies to store your preferences, analyze traffic on the website and improve your experience. On your first visit, a banner lets you accept, refuse or configure non-essential cookies. Cookies that are strictly necessary for the website to function do not require your consent.

You can change your choices at any time via the website's cookie-management tool or your browser settings. Refusing certain cookies may affect how some features work. We also take account of the Global Privacy Control (GPC) signal when it is enabled in your browser.

YOUR RIGHTS

In accordance with the GDPR, you have the following rights over your personal data at any time:

Right of access: to have confirmation that your data is being processed and to obtain a copy of it.
Right to rectification: to have inaccurate or incomplete data corrected.
Right to erasure: to request that your data be deleted, within the limits of the law.
Right to restriction and right to object: to object to certain forms of processing, in particular direct marketing.
Right to data portability: to receive your data in a structured and readable format.
Right to withdraw your consent at any time, where processing is based on it.

To exercise these rights, write to our customer service team at help.louverie@outlook.com. We do our best to reply to you within one month, in accordance with the GDPR. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), available at imy.se.

ADDITIONAL RIGHTS FOR US RESIDENTS

If you live in a US state with its own privacy law (for example California), you may have additional rights, such as the right to know what personal information we collect, to request its deletion or correction, and to opt out of the sale or sharing of your personal information or of targeted advertising. We do not sell your personal information. To exercise any of these rights, contact us at help.louverie@outlook.com. We will not discriminate against you for exercising your rights.

DATA SECURITY

We take technical and organizational measures in line with current standards to protect your data against loss, unauthorized access or disclosure. All transactions carried out on our website are protected by SSL encryption. As no system is infallible, we nevertheless take every reasonable precaution to keep your information confidential and accurate.

RETENTION PERIOD

Your personal data is kept only as long as strictly necessary for the purposes for which it was collected: for the duration of the customer relationship for order data, then archived in accordance with statutory retention periods (in particular accounting and tax). Data used for marketing is kept until you withdraw your consent, or after a reasonable period of inactivity.

PROTECTION OF MINORS

Our website is not aimed at persons under 16. We do not knowingly collect data about minors. If you believe that a minor has provided us with personal data, contact us without delay at help.louverie@outlook.com so that we can delete it.

TRANSFER OF DATA

As we deliver to customers in the United States, some of your data is processed by providers outside the European Union / European Economic Area, in particular in the United States. In such cases, we ensure that an adequate level of protection is guaranteed, in particular through recognized transfer mechanisms such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

DATA LINKED TO THE 60-DAY GUARANTEE

We offer a "satisfied or your money back" guarantee of 60 days on all our products. The personal data collected in connection with a refund request is used solely to handle that request and is processed in accordance with this policy.

CHANGES TO THIS POLICY

We reserve the right to amend this Privacy Policy at any time. Any change will be marked by updating the date at the top of the page. We encourage you to read it regularly.

CONTACT US

For any question about this Privacy Policy or the exercise of your rights, please contact the Louverie customer service team at help.louverie@outlook.com or through the contact page on our website.